Gamma Contact Centre & Teams Telephony
Cisco Webex
Please see below guidance on how to change who receives out of hours calls. Usually this is managed by the Technical Architect, but he occasionally leaves t...
Mon, 23 Feb, 2026 10:36
The most common and (on paper) most simple request you will get regarding TAC is to assign a new "landline" number to a user. Generally they'r...
Fri, 31 Oct, 2025 8:28
On to bigger and better things!
Teams call queues are replacing a lot of our old "ring groups". For those not in the know, these were number...
Fri, 31 Oct, 2025 8:28
We are in the process of moving numbers from Virgin and BT into Gamma (Teams). The attached document is the template form, filled in for a previous LOA to ...
Fri, 31 Oct, 2025 8:28
For some crazy reason the sex of the Auto Attendant seems to be randomly determined by MS at time of creation and can't be changed from TAC
We has...
Fri, 31 Oct, 2025 8:28
Cisco Webex Support Process
Click to see full version of CSOM Enterprise Customer Service Operations Manual DRAFT V1.9
24x7 Contact Inform...
Fri, 27 Mar, 2026 16:04
This guide explains how to increase the priority of a queue so that calls routed through it are answered before those in other queues.
To...
Mon, 17 Nov, 2025 9:00
To enable the override (used to close IVR lines early):
Log in to the Webex Control Hub.
On the landing page, scroll down and select Contact Centre. ...
Wed, 19 Nov, 2025 14:23
To enable the overrides (used to override flow settings):
Log in to the Webex Control Hub.
On the landing page, scroll down and select Contact Centre...
Wed, 19 Nov, 2025 17:18
To ensure users have access you need to do the following:
1. Login to Webex Control Hub Webex Control Hub
2. Navigate to Contact Centre
...
Tue, 20 Jan, 2026 15:56