This guide explains how to increase the priority of a queue so that calls routed through it are answered before those in other queues.
To do this, set the Queue Contact node option “Set Contact Priority” to Yes. This is represented by a tick when you moves the switch from left to right.
If your IVR call flow includes more than one queue, you should use variable priority. This allows you to set a default priority for non-priority queues and assign a higher priority to the queue that needs preference.
To create a variable profile first click anywhere on the canvass away from the Nodes. On the right hand side you will see the general settings.
Scroll down to custom variables - and click on add flow variable
Name the variable “Priority” and set the variable type to Integer.
Assign a default value that is a higher number (indicating lower priority) than the value you will use for the important queue.
Once complete, click Save.
Navigate to the queue that requires higher priority.
Click on the node, then go to the General Settings tab on the right-hand side and select Add New.
Find the variable that you created and click on it
Now set the value to a figure higher than the default (8) that you set. 1 is the highest.