Sometimes when new users try to create a letter for the first time, Assure doesn’t allow it and just Saves and refreshes the page – this is because pop-ups are blocked. Each new user of Microsoft Edge/Assure will need to make sure they let Edge know to allow pop-ups from Assure.
You need to advise the user to do this by:
In Microsoft Edge, click the 3 dots (top right corner)
Click on Settings
Type ‘pop-ups’ into the Search
Find the highlighted ‘pop-ups and redirects’ and click it
Beside Allow click Add
Then paste the URL to Assure Live into here, so this URL: https://publicprotection.colchester.gov.uk/Northgate/ES/Presentation/
Click Add
Then close this browser tab and refresh Assure
Try to click Create Letter again and it should now open the template details in a new tab