1. Added gmail account [email protected] to new phone and synch contacts.
  2. Here’s guidance on this: Sync Google Contacts with your mobile device or computer - Android - Contacts Help
  3. Ensured gmail account [email protected] is synched for contacts as well.
  4. Remove contacts gmail account in step 1 and see if the contacts are still in place.
  5. Connected phone via USB cable to customer’s laptop.
  6. Copy all the images from the gallery to their desktop, then move them into OneDrive.
  7. Once OneDrive has synched this is the finished process.