Introduction


If you have a corporate laptop connected to our internal network via Centrality Connect and you need to install Adobe Reader DC for the reading and editing of PDF documents, follow the below steps. If you only need to read PDF documents, they should open automatically using the Edge browser and don't require any additional software to view. However, to perform editing actions such as making changes or adding a signature, Adobe Acrobat Reader DC will need to be installed on your devices.


To know if you have a Centrality Connect device, check down in the task tray as shown below and look out for the highlighted symbol.




Installation


Certain third-party full client applications can be installed via our Company Portal. Some apps are restricted to require certain permissions, however, Adobe Acrobat Reader DC is available to all users. If there's another software package you need that you know should be in the Company Portal but you don't have the required access to it or it's not showing, raise a Software Request via the ICT Helpdesk Portal and one of our support analysts will be able to assist.


  • Click the Start button
  • Type on the keyboard "Compay Portal"
    • This will perform a search for the required application
  • Click Company Portal



  • Click Adobe Acrobat Reader DC
  • Click Install
  • Wait for the installation to complete
    • This may take a while depending on your Internet speeds
  • Once installed, you should receive a toasty notification at the bottom-right of the screen




Accessing Adobe Acrobat Reader DC


Windows should now automatically assign Adobe Reader to manage all PDF files for you so when you click on a PDF document, it will open with Adobe Reader rather than Microsoft Edge. Should this not be the case, double-check that Adobe Reader has been correctly installed by using the same method to search for the software as you did the Company Portal above.


If the software is there but files continue to open using Edge or another application, try restarting your device and try again. if you still experience issues, perform the following:


  • Click the Start button
  • Type on the keyboard "Default Apps"
    • This will run a search for the settings we need to access
  • Click Default Apps
  • Click Choose default applications by file type


  • Scroll down what will be a huge list of file extensions and locate PDF
  • Click to Choose a Default
  • Select Adobe Reader from the list