Introduction


If you're experiencing issues with your Internet connectivity or your Windows 10 Live Desktop is dropping out, an Internet speed test can be a good indicator for diagnosing the issue. Although a speed test (especially over Wifi) isn't the most accurate method of checking your Internet speeds, it does give a rough idea of if your Internet connection is up to the task. Do be aware that when experiencing Internet connectivity issues, there can be a number of factors at play, including your ISP, Wifi signal or the equipment you're using.


This test must be run outside of your Live Desktop for accurate results.



Run a Speed Test



  • Open your browser
    • e.g. Chrome or Microsoft Edge
  • Perform a Google search
  • Search for Speed Test


       

  • Click on Run Speed Test
    • Ensure you have no other household members doing anything too taxing on the same connection while running the test
  • Wait for it to finish



       


  • Once the test has been run, you should get results for Download and Upload
  • The download is the main one you're looking at and should be higher than the upload
  • ICT recommends a minimum of 15Mbps download