Some areas of the Council (LW, MRC, VIC etc) still make use of Virgin Phones , these phones rely on legacy technology called Centrex.
With these phones you are able to place call diverts directly from the handset, these diverts stay in place even if the phone is unplugged or disconnected.
Divert All Calls
To Activate:
Dial * 7 0
Dial the extension number you want to divert to for an Internal divert
or
Dial 9 followed by the number you want to divert to for an external divert
Listen for confirmation tone
Replace handset
To Deactivate:
Dial # 7 0
Listen for confirmation tone
Replace handset
Divert When Busy
To Activate:
Dial * 9 1
Dial the extension number you want to divert to for an Internal divert
or
Dial 9 followed by the number you want to divert to for an external divert
Listen for confirmation tone
Replace handset
To Deactivate:
Dial # 9 1
Listen for confirmation tone
Replace handset
Divert on No Reply
To Activate:
Dial * 9 0
Dial the extension number you want to divert to for an Internal divert
or
Dial 9 followed by the number you want to divert to for an external divert
Listen for confirmation tone
Replace handset
To Deactivate:
Dial # 9 0
Listen for confirmation tone
Replace handset