If you're experiencing issues with eProcurement, especially receiving an error "This page cannot be displayed", clearing your browser cookies can fix the issue using the following guidance. If you're having issues and using Chrome, then please try clearing your cookies using the below article instead.


Clear Browsing History


After trying this article, if you're still having issues, please contact the ICT Helpdesk on 01206282399 and one of the advisors will be happy to help.

Fix

  • If using Internet Explorer, using cloud apps to connect to eProc, locate the cog symbol at the top right of the screen
  • Then click on "Internet Options"

    

            


  • Then click on "Settings"
  • In the "Website Data Settings" window that shows, click "View Files"
  • In the "INetCache" windows that shows, change the view by clicking on the symbol at the top right shown in the below image and selecting "Details"
  • Now click on the "Internet Address" bar to sort by address
  • You are now seeing temp files and cookies
  • Select any cookies with @cbcefin01 in the address, select them and press "delete" on the keyboard
  • If prompted, click "Yes" to confirm the deletion
  • Close all of these windows and everything should now be working as expected